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Samantha Wilson

@samanthawilson89

Process analyst with expertise in workflow mapping, operational improvement, SOP creation, and turning complex problems into scalable solutions.

United States
Message

I'm a process-focused operations professional with 8+ years of experience improving workflows, identifying operational gaps, and creating scalable solutions that help teams work more efficiently. Throughout my career at Amazon Logistics, I've led process improvement initiatives, developed SOPs adopted across large operational networks, built tools that reduced execution time by up to 90%, and used data analysis to uncover hidden inefficiencies and drive better decision-making.

My strengths lie in workflow mapping, process documentation, root-cause analysis, and turning complex problems into practical, sustainable solutions. While my background is in logistics and operations, I'm excited to bring these skills into new industries and remote-first environments where I can continue growing as a business process, operations, or program specialist.

Experience

Work history, roles, and key accomplishments

Amazon Logistics logoAL
Current

Area Manager

Sep 2021 - Present (5 years 2 months)

Led the launch and optimization of Central Flow for Delivery Stations, standardizing processes and improving service quality. Developed tools that reduced review time by 75%, built data-driven dashboards, led cross-functional initiatives, delivered SOP and SLA training, optimized workflows through analytics, strengthened stakeholder partnerships, and drove process improvements through automation.

BH

Housekeeping

Banner Behavioral Health

Oct 2017 - Aug 2018 (10 months)

Performed housekeeping duties to maintain cleanliness and hygiene standards.

SC

Food Service Worker

Summit Healthcare Regional Medical Center

Dec 2016 - Jul 2017 (7 months)

Provided food service support in a medical center environment.

SC

Switchboard Operator

Summit Healthcare Regional Medical Center

Nov 2014 - Dec 2016 (2 years 1 month)

Operated switchboard to handle incoming calls and route communications.

SC

Housekeeping

Summit Healthcare Regional Medical Center

May 2012 - Nov 2014 (2 years 6 months)

Performed housekeeping duties to maintain cleanliness and hygiene standards.

Education

Degrees, certifications, and relevant coursework

SS

Show Low High School

High School Diploma, General Studies

Earned a High School Diploma from Show Low High School in 2007.

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