Open to opportunities

Cindy Pace

@cindypace

Message

I’m a remote-ready customer service professional specializing in high-volume healthcare and insurance support.

United States

Message

What I'm looking for

I’m looking for a remote-ready customer service role where I can support high-volume customers, resolve billing/scheduling issues, and keep accurate records in multiple systems—using empathy, clear communication, and problem-solving to improve service flow.

I’m a remote-ready customer service professional with a strong background in healthcare, insurance, service-based environments, and call center operations. I handle high-volume customer interactions by phone and email, resolve issues efficiently, and document accurately while navigating multiple systems with attention to detail.

From my work as an Administrative Coordinator at Family Orthodontics, I delivered front-line support from check-in to check-out, coordinated appointments to minimize wait times, and processed payments while assisting with insurance and billing questions. I maintained accurate patient records with confidentiality and compliance, while responding to inquiries across phone, email, and in person.

Earlier roles strengthened my ability to stay organized in fast-paced, independent environments—whether I was managing inbound and outbound calls as an Agent/Office Manager at Jalisco Insurance, or handling scheduling, service issues, payments, and follow-ups as a Customer Service Representative. I also trained new employees on customer service best practices, call handling procedures, system navigation, and issue resolution workflows.

Experience

Work history, roles, and key accomplishments

Administrative Coordinator

Family Orthodontics

Jan 2024 - Jan 2026 (2 years)

Provided front-line customer service at a high-volume orthodontic office, including check-in to check-out and resolving scheduling and billing questions. Coordinated appointments, processed payments, and maintained accurate, confidential patient records while handling multiple inquiries professionally.

Customer Service Phone Communication Email Communication Appointment Scheduling Schedule Coordination Scheduling Billing Payment Processing Confidentiality Data Entry Documentation Multitasking Problem Solving

Administrative/Marketing Assistant

Fractional CISO

Jan 2024 - Jan 2025 (1 year)

Supported client communications and administrative workflows by maintaining accurate CRM data, updating records, and documenting customer interactions. Assisted internal teams with reporting, workflow coordination, task tracking, follow-ups, and multi-system administrative work.

CRM Database Management Client Communication Phone Communication Email Communication Administrative Support Documentation Reporting Workflow Coordination Follow Up Systems Professional communication

Customer Service Representative

Manny Bevels

Jan 2021 - Jan 2024 (3 years)

Handled customer inquiries, scheduling requests, service issues, and follow-up communications via phone and email. Coordinated appointments with field teams, processed payments, and documented customer interactions and issue resolutions in internal systems.

Customer Service Phone Communication Email Communication Appointment Scheduling Scheduling coordination Issue Resolution Payment Processing Billing Verification Customer Documentation Multitasking Prioritization Professional communication Empathy Problem Solving

Agent/Office Manager

Jalisco Insurance

Jan 2016 - Jan 2021 (5 years)

Provided customer support for policy questions, billing issues, renewals, and account updates through phone and digital communication channels. Managed high-volume inbound and outbound calls, resolved concerns using account research, and trained new employees on call handling and system navigation.