Marianna Garcia

I’m a bilingual customer service professional who blends calm, empathetic communication with meticulous data accuracy. From my home office, I managed critical data workflows and patient accounts independently with 100% accuracy, keeping operations steady and dependable.

In customer-facing roles, I handled complex questions by clarifying insurance policies and claims for anxious patients, and I resolved scheduling conflicts by owning daily calendars and end-to-day closing. I also navigated multiple proprietary software systems to verify benefits and schedule appointments.

Before that, I supported recruiting operations and compliance by managing sensitive onboarding documentation, including background checks and government IDs, while ensuring strict data privacy and accurate digital filing. I also fielded high-volume inbound calls with professional etiquette, resolving employee issues independently or routing them correctly.

I bring strong workplace ethics—responsible, reliable, and trusted to manage sensitive information independently—plus advanced Microsoft Office skills, including Excel data management and PowerPoint presentations. I’m highly motivated and eager to learn, and I’m seeking a position in the customer service field to obtain ongoing knowledge and pursue an on-going career.