Maria Muniz
@mariamuniz
Bilingual customer service professional with strong communication, organization, and computer skills.
United StatesWhat I'm looking for
I am a reliable, adaptable bilingual (Spanish/English) customer service professional with experience in healthcare and insurance settings. Over four years as a Customer Service Representative, I handled high-volume outbound and inbound calls, coordinated schedules with providers, and secured patient appointments while maintaining clear communication across teams.
I have prior experience as an intake representative handling car-claim and insurance processes and as a dental assistant preparing medical trays and supporting pediatric procedures. I am proficient in Microsoft Word and Excel, highly organized, and committed to integrity, compassion, and giving 100% in every role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cigna Evernorth
Aug 2021 - May 2025 (3 years 9 months)
Placed 200+ outbound calls daily and handled inbound member calls to schedule free assessments, secured visits, and maintained provider communications as primary point of contact, improving scheduling coordination.
Intake Representative
American Alliance
Jan 2020 - Apr 2021 (1 year 3 months)
Handled car claim and insurance calls, recorded statements, coordinated inspections and tow setups, and focused on delivering positive customer experiences during claims intake.
Dental Assistant
Dentistry for Children
Jan 2019 - Jan 2020 (1 year)
Prepared medical trays and assisted in 40+ pediatric dental procedures, managed patient check-in/out, and supported dentists with difficult patients to maintain efficient clinic operations.
Education
Degrees, certifications, and relevant coursework
Kelvyn Park High School
High school or equivalent, General High School Diploma
2012 - 2015
Completed high school education at Kelvyn Park High School in Chicago, IL from September 2012 to June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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