PCPaul Chikoloma
@paulchikoloma
Dedicated professional skilled in customer service and data analysis.
ZambiaWhat I'm looking for
I am a dedicated and results-driven professional with extensive experience in customer service, stakeholder coordination, data analysis, and operational efficiency. My career has been marked by a strong commitment to problem-solving and innovation, leveraging technology to optimize business performance. I have a solid background in customer support, financial services, and clearing and forwarding operations.
In my current role as a Clearing and Forwarding Agent at Deutro Cargo Logistics, I coordinate the customs clearance process for imported and exported goods, ensuring compliance and efficiency. Previously, I excelled as a Customer Care Executive at SportyBet, where I provided top-tier customer support and utilized data analysis to enhance customer experience. My experience also includes managing operations for drivers and riders at Yango Zambia Taxi, where I focused on improving service quality through data-driven insights.
Experience
Work history, roles, and key accomplishments
Business Support Executive
Yango Zambia Taxi
Jan 2022 - Jan 2024 (2 years)
Delivered excellent customer service, managed operations for drivers and riders, and conducted data analysis to improve service quality.
Clearing and Forwarding Agent
Deutro Cargo Logistics
Jan 2024 - Present (1 year 4 months)
Coordinated the customs clearance process for imported and exported goods, prepared customs declarations, and arranged freight forwarding. Handled import/export duties and resolved customs queries.
Loan Officer
ASA Microfinance Zambia
Feb 2021 - Jan 2022 (11 months)
Facilitated financial services for low-income entrepreneurs, conducted risk assessments, and built strong client relationships.
Customer Care Executive
SportyBet
Aug 2020 - Aug 2021 (1 year)
Provided top-tier customer support, managed customer accounts, and utilized data analysis to enhance customer experience and operational efficiency.
Customer Care Executive
Airtel Zambia
Sep 2018 - Aug 2020 (1 year 11 months)
Assisted customers with billing and network issues, provided professional support, and used Microsoft Excel for reporting and analysis.
Education
Degrees, certifications, and relevant coursework
Munali Secondary School
Certificate in Secondary Education, Secondary Education
Completed secondary education, gaining foundational knowledge and skills necessary for further studies and professional development.
Nsanje Training Institute
Certificate in Clearing and Forwarding, Clearing and Forwarding
Acquired specialized knowledge in clearing and forwarding, focusing on logistics, customs regulations, and freight management.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
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