Cherria User

Provided administrative support including answering questions, taking dictation, researching and creating presentations, generating reports, handling multiple projects, and preparing and monitoring invoices. Developed administrative staff and maintained filing systems.

Performed cold calling, data entry, email responses, and data research to support recruitment and administrative functions.

Generated leads, cold called customers, and assisted potential clients interested in buying or selling homes. Identified and qualified customers for lender referral and introduced them to investors or real estate agents.

Generated leads and introduced potential customers to top real estate agents. Listened to and graded calls, ensuring quality and professionalism in all interactions.

Increased repeat business by providing excellent customer service, assisting customers with questions, purchases, and returns in a pleasant manner.

Generated and qualified leads, sourced client referrals, prepared sales action plans, scheduled sales activity, and maintained customer databases and promotional materials.

Conducted interviews, played music and commercials, operated equipment, answered phone calls, and made announcements.

Responded to telephone enquiries and complaints, gathered information, researched and resolved inquiries, and logged customer calls. Provided quality service and communicated appropriate resolution options.

Requested or compiled necessary import documentation such as customs invoices, certificates of origin, and cargo-control documents. Prepared and processed import and export documentation according to customs regulations.

Activities and societies: Subject English CXC, Mathematics CXC, Principles of Business CXC, Office Administration CXC, Social Studies CXC, Food and Nutrition CXC

Completed high school education, earning a High School Diploma in June 2004.