Cihan Calik

I’m a Customer Services Director for MSC Shipping, with experience starting in Feb 2018 and a strong track record in the service sector. I’ve built my career around reliable customer support, clear communication, and continuous operational improvement.

I bring 7 years of experience as a Customer Services Specialist, working across maritime transport and hospitality contexts. I’m comfortable handling high-volume customer needs through call center services, and I also support customer representation and day-to-day customer service coordination.

Alongside customer service, I’ve developed business and product strengths—focused on business development, product management, and export operations. I’m proficient in translating customer needs into better processes and outcomes, especially in regulated, fast-paced environments.

I value a professional, respectful culture and enjoy collaborating in teams. I’m fluent in English and Türkçe, and I’m motivated by roles where I can strengthen customer experience, improve service delivery, and grow responsibilities.