At Blue Cross Blue Shield, I provided customers with clear information about Medicare enrollment and processed applications while maintaining accurate records.
I helped applicants find plans suited to their needs and budgets, answered questions about benefits and claims, and assessed eligibility for government programs.
At Startek, I handled customer complaints and inquiries, processed orders and returns, and recorded customer interactions. I also tracked incoming calls and emails using software applications.
At Everise and Conduent, I supported customers with insurance claims, policy information, and medical authorizations. My work included preparing claim documents, reviewing coverage, and maintaining records of customer interactions.
