I support health plan members with enrollment, eligibility, benefits, billing, claims, and coverage questions. At Foundever / Sitel, I manage approximately 60–80 member contacts per day while researching discrepancies and coordinating resolutions with providers and internal teams.
Previously at Elevance Health, I supported Medicare members with medical and pharmacy claims, prior authorization inquiries, grievances, and appeals. I document work in HIPAA-compliant systems including Salesforce, Zendesk, CareTend, and Unity, and explain complex next steps with empathy.
