ciana eskridge

I’ve built my career as an ABF Freight Clerk, keeping freight and payments on track while handling appointments, collecting payments, and correcting billing errors. I use customer service skills to diffuse and resolve issues, which helped drive a 15% increase in customer retention.

I’m comfortable working as part of a team while also self-managing my day to meet deadlines. By sharing relevant information and collaborating effectively, I help ensure the work stays accurate, timely, and aligned with team goals.

Earlier, as a Suddath University Intern, I facilitated department meetings with senior-level management and project stakeholders. I completed a documented, 150-man-hour project to update a document library using my Microsoft skills and time management, and I aided the CAPM by improving the company-wide onboarding system, including up to 747 documents.

At Central Credit Services, I multitasked across projects using Microsoft Office to complete required documentation. I also initialized a new process to improve efficiency by changing the workflow to reduce a posting backlog of more than 30 days, ultimately saving the company $1,000 per account.