Ashley Maag

Performed quality assurance reviews on transactional items, including reviewing, comparing, and analyzing various information sets. Identified exceptions and communicated results to the appropriate personnel.

Created plan documents for customers and reviewed/executed documents sent by customers. Researched unexecuted documents and customer complaints on loans. Managed the aged Partial Claims report to ensure timely recording.

Prepped and reviewed claims to determine what was claimable for Midland. Utilized Excel for data entry and tracking claims, and various software databases to gather necessary documents.

Greeted customers and managed incoming calls, transferring them to the correct personnel. Used Equipsoft to type work orders and PMs from service technicians and for all branches. Filed work orders and PMs alphabetically.

Scanned car deals, accounts payables, and service advisor sheets using CDK software. Filed various documents including car deals, accounts payables, and pre-delivery record sheets. Performed errands and provided receptionist coverage, managing calls and greeting customers.

Typed documents such as correspondence, letters, and memos, and created admission forms. Implemented Excel spreadsheets for inventory and created rules and regulations for a program contest. Scheduled, coordinated, and planned meetings, including agenda creation and minute distribution.

Activities and societies: Phi Theta Kappa

Completed a comprehensive curriculum focused on administrative procedures and office management. Developed strong organizational skills and proficiency in various office software applications.

Acquired foundational knowledge and practical skills essential for general office support roles. Focused on developing competencies crucial for effective business administration.