Joseph Staten

Provided customer service to tenants and guests, managing high-volume phone inquiries and maintaining accurate records for maintenance requests. Coordinated lobby traffic and supervised guest entries to support security protocols.

Supported tenants and guests by responding to inquiries and providing information on local amenities, events, and transportation. Managed administrative responsibilities and organized lobby traffic to maintain security and smooth entry flow.

Maintained safety and security through proactive patrolling and surveillance monitoring, investigating potential breaches and documenting incidents for review. Managed vehicle traffic in line with safety regulations and produced daily shift reports outlining observations and activities.

Followed quality and safety guidelines to maintain product integrity while completing inventory checks to ensure accurate stock availability. Assembled kits and packaged items to support efficient shipping and timely deliveries.

Assisted customers through surveys and provided professional support to address inquiries and improve client relations. Managed online orders and transactions, ensuring accurate payment processing and order handling.

Managed dining area support by transporting items for cleaning and setting up promotional displays. Seated customers based on party size and maintained cleanliness and organization of bar and prep areas to support kitchen operations.