chukwuka odigili
@chukwukaodigili
I resolve complex Microsoft 365, Windows, telehealth, and SaaS support issues.
NigeriaWhat I'm looking for
I've supported Microsoft customers through Tek-Experts Nigeria, resolving escalated Teams, Skype, Exchange Online, Identity, and Outlook issues while documenting solutions that improve self-service and team efficiency.
In freelance technical support and telehealth support, I handle member inquiries, Windows installations, activation issues, Office 365, OneDrive, and device troubleshooting with a concierge-level service approach. I also coordinate follow-ups, maintain accurate interaction records, and help resolve issues across internal and external stakeholders.
At Umoja GmbH, I guided vendors through onboarding, platform troubleshooting, Pipedrive setup, WhatsApp integration, campaign automation, training, and engagement tracking to improve adoption and sales performance.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Freelance
Sep 2025 - Present (11 months)
Serve as a frontline contact center agent handling inbound and outbound calls for healthcare members, resolving inquiries with timely and effective solutions. Document all member interactions to update records and support membership retention goals.
Customer Success Specialist
Umoja GmbH
May 2025 - Oct 2025 (5 months)
Guided vendors through the onboarding process, assisting with sign-ups, product uploads, and content management. Provided technical assistance and conducted training sessions to optimize vendor presence and sales performance.
Mitigated critical issues by devising and implementing proactive strategies, including disaster recovery procedures and resource backups. Performed root cause analysis to recover from service interruptions and prevent recurring problems.
Evaluated and prioritised 15+ support cases daily, maintaining a 97% customer satisfaction rating. Processed billing and refunds, remotely accessed devices to diagnose issues, and guided purchasing decisions.
IT Personnel
Uchestone Aluminum Products Nig. Ltd.
Jul 2018 - Jul 2019 (1 year)
Provided frontline technical support to end users including software installation, device configuration, and printer maintenance. Managed social media content and ran maintenance checks on IT infrastructure.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Information Technology
2014 - 2017
Pursued a Bachelor's degree in Information Technology, gaining foundational knowledge in computing and IT systems.
Lagooz Computer School
Diploma, Computer Appreciation
2007 - 2008
Completed a Diploma in Computer Appreciation, covering basic computer skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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