At African Import Export Solutions, I spearhead customer onboarding, converting prospective customers into active trading partners. I’ve converted and retained over 75 qualified leads and maintained a 95% within-SLA escalation resolution rate.
At Gocaby Technology, I drove a 30% increase in user activation through engagement strategies and UX improvements. I also helped raise CSAT to 4.8/5 while reducing average handling time by 20%.
At Ekesons and Son, I oversaw operations across more than 15 branches and delivered over 40% revenue growth by acquiring corporate clients. I also built client relationships and resolved service issues across the branch network.
Earlier, I worked as a Media Personality & On-Air Presenter at Star FM, researching and presenting broadcast content, conducting interviews, and managing show segments. I hold a BSc in Mass Communication and certificates in project management, complaint management, and customer service and compliance.
