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Rossy Joseph

@rossyjoseph

Customer support and operations professional with 5+ years resolving client issues, using Zendesk and live chat to protect CSAT.

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly role where I can own customer inquiries end-to-end, de-escalate effectively, and use Zendesk/CRM to protect CSAT—while also improving workflows, pipelines, and stakeholder communication.

I’m a customer-focused support professional with 5+ years resolving client inquiries, de-escalating issues, and maintaining high CSAT in fast-paced, target-driven environments. I bring strong active listening, clear written and verbal communication, and composure under pressure to every interaction.

I’m skilled in Zendesk, live chat, and CRM platforms, managing high-volume inboxes and pipelines while keeping data accuracy and response times on target. My background also spans sales and project coordination, which strengthens how I align stakeholders, optimize workflows, and deliver clear outcomes.

Experience

Work history, roles, and key accomplishments

Project Manager

IHealth and Wellness Foundation

May 2026 - Jun 2026 (1 month)

Served as the primary point of contact for stakeholders and community partners, resolving operational issues and maintaining responsive communication. Tracked and managed high-volume tasks across multiple workflows and oversaw project milestones aligned to organizational goals.

Stakeholder Management Workflow Optimization Project Coordination Task Management

Sales Manager

Dolu Properties

Jun 2021 - Jan 2026 (4 years 7 months)

Managed high-volume client pipelines by fielding inbound and outbound inquiries with proactive, professional communication. Improved client follow-up protocols and handled complex client concerns to strengthen long-term relationships.

Sales Pipeline Management Lead Qualification Cold Calling Client Retention

Radio Presenter

Classic FM & EKO FM

Jan 2019 - Dec 2020 (1 year 11 months)

Engaged live audiences in real time using strong active listening and clear verbal communication under pressure. Coordinated with production teams to deliver content on strict deadlines while maintaining audience satisfaction.

Active Listening De escalation Production Coordination