Christopher Cortez
@christophercortez
Dedicated district operations manager with 10+ years of experience
What I'm looking for
As a seasoned district operations manager, I have a proven track record of driving efficiency, building client relationships, and achieving high customer satisfaction ratings. With over 10 years of experience in managing customer service teams, I have honed my skills in optimizing operations, team building, and problem-solving. My expertise in interpreting and ensuring compliance with policies, procedures, and guidelines has enabled me to promote consistent applications within districts.
In my current role as District Operations Manager at Canteen Vending, I have successfully ensured that branch financial performance meets company and client objectives. I have also optimized operations productivity, monitored development of realistic and accurate forecasts, and assisted in the scheduling and coordination of new installations. My ability to identify regional and district training requirements for Customer Service Managers has been instrumental in driving growth and profitability.
Throughout my career, I have demonstrated my ability to build and maintain high-performing teams, drive revenue growth, and introduce new products and technologies to increase revenue. My expertise in merchandising, sales history, and customer retention has enabled me to develop and implement effective sales plans and strategies.
Experience
Work history, roles, and key accomplishments
District Operations Manager
Canteen Vending
Apr 2023 - Present (2 years 2 months)
As a District Operations Manager, I ensure financial performance meets company objectives, optimize operations productivity, and mentor customer service managers. I coordinate union contract negotiations and assist in scheduling new installations, while consistently achieving high customer satisfaction ratings.
District Operations Manager
Tesla – Canteen Vending
Jun 2021 - Apr 2023 (1 year 10 months)
Managed an account-level incremental sales plan, improving customer retention and client experience. Drove compliance with merchandising standards and assessed performance through audits, significantly increasing local revenue.
Customer Service Manager
Tesla – Canteen Vending
Jul 2019 - Jun 2021 (1 year 11 months)
Built and managed a team of drivers, coordinated installations and repairs, and implemented financial reports. Achieved significant customer retention and explored new product opportunities at trade shows.
Mobile Service Technician/Advisor
Tesla
Jul 2018 - Aug 2018 (1 month)
Performed technical repairs and diagnostics, ensuring high customer satisfaction. Developed a strong understanding of Tesla products and assisted customers with technology-related inquiries.
Customer Service Manager
Canteen Vending
Sep 2015 - Jul 2018 (2 years 10 months)
Managed multiple accounts, achieving 100% customer retention. Conducted site visits, surveys, and ensured compliance with corporate standards while overseeing a team of direct reports.
Education
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Christopher hasn't added their education
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