Christopher Chirowa
@christopherchirowa
Self-driven technical consultant with expertise in IT service management.
What I'm looking for
I am a self-driven and highly analytical individual with over six years of experience in establishing operational and support teams. My journey has been enriched by collaborating with brilliant minds, allowing me to absorb valuable knowledge and insights. I believe in the power of knowledge sharing as a strategic tool for effectiveness, recognizing that human resources are an organization's most valuable assets.
Currently, I lead and manage the BMC Remedy Support Team at Quintica South Africa, where I develop, integrate, and configure ITSM tools. My proficiency in solving complex operational challenges through effective process design and optimization has been instrumental in adapting operational processes to meet strategic business needs. I am committed to ensuring security compliance and providing end-user support and training, which enhances overall service delivery.
Experience
Work history, roles, and key accomplishments
Senior Technical Consultant
Quintica South Africa
Jan 2016 - Present (9 years 5 months)
Lead and manage the BMC Remedy Support Team, developing and integrating ITSM tools while ensuring security compliance and providing end-user support. Responsible for system upgrades and user acceptance testing for ITSM modules.
Postillion Engineer
Stanchion Payment Solutions
Dec 2012 - Nov 2015 (2 years 11 months)
Managed customer environments, installed software updates, and troubleshot POS software. Responsible for system maintenance and disaster recovery setup.
Technical Consultant
Column Technologies
Feb 2009 - Nov 2012 (3 years 9 months)
Provided ARS Custom System support and integrations, configured ITSM modules, and developed solutions tailored to client needs. Conducted workshops for data gathering and verification.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Certificate in Computer Engineering, Computer Engineering
2001 - 2004
Completed a Certificate in Computer Engineering, focusing on the principles of computer systems and engineering practices.
Allan Wilson High School
Advanced Level Certificate, General Education
1994 - 1999
Achieved an Advanced Level Certificate, which included advanced studies in various subjects, preparing for higher education.
Availability
Location
Authorized to work in
Job categories
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