At Engie Impact Philippines, I read and interpret utility, waste, implementation, and history bills, then research account details for accurate data entry.
I also research and resolve changes to account numbers, meter numbers, billing addresses, and units of measurement. I review invoices to confirm address changes and identify billing situations that need attention or further action.
At Converge ICT Solutions, I worked as a Technical Support Specialist troubleshooting fiber and DSL internet and cable issues. I escalated node troubles and coordinated with the Fiber team.
I handled inbound and outbound calls, chats, emails, and SMS at Converge ICT Solutions. In my current role, I manage and respond to emails and chats through Outlook and MS Teams.
