Ellie Rose Apple Red

I am a data entry specialist with one year of experience in the utility sector, focused on managing high-volume billing data, meter readings, and customer accounts with exceptional accuracy. I have a proven track record of capturing complex metrics from digitized invoices, auditing account data, and resolving rate discrepancies to ensure seamless, on-time utility billing cycles.

I pair strong critical thinking and effective communication with frontline customer-service experience from roles supporting retail and mobile-prepaid customers via chat and email. I consistently meet KPIs, troubleshoot technical issues, and use data-driven analysis to identify usage trends and billing anomalies that improve process accuracy and customer satisfaction.