Remote contractor role owning eCommerce operations, marketing ops, or general ops for a startup or small team. I build systems, track KPIs, and execute without hand-holding. GMT-5, available via Deel
Christopher Cajas
@christophercajas
Operations & eCommerce Manager | Built CRM, KPIs & SOPs for $500K–$1M retail op | Grew online revenue 0→35% | HubSpot RevOps | C2 English | GMT-5
What I'm looking for
I'm an eCommerce & Operations Manager with 10+ years building and scaling operational systems across retail, digital, and B2B channels in Latin America. I launched and grew an eCommerce platform from 0% to 35% of total revenue for a $500K–$1M/year operation — full ownership from platform launch to fulfillment.
I specialize in eCommerce operations, CRM pipeline management, and marketing performance tracking. I implemented HubSpot CRM with active pipeline stages (Lead → Qualified Opportunity → Closed Won), contact tracking, and task automation. I manage Meta Ads campaigns reaching 150K+ people and track KPIs including conversion rates, lead velocity, and ROI.
I build operational infrastructure from zero: SOPs, KPI frameworks, team accountability systems, and workflow automations. I coordinated teams of 8–12 people, reduced stockouts ~30% through demand planning, and closed $50K+ institutional B2B contracts end-to-end.
Available as remote contractor via Deel, GMT-5. Bilingual English/Spanish (C2/Native).
Experience
Work history, roles, and key accomplishments
Ecommerce & Sales Ops Manager
Comercial Cajas
Jan 2015 - Present (11 years 5 months)
Built and scaled eCommerce operations, growing online revenue from 0% to 35% of total sales ($500K–$1M/year) within 18 months. Owned marketplace optimization (Amazon, MercadoLibre), Meta Ads for 150K+ reach, HubSpot CRM pipeline, and negotiated $50K+ institutional B2B contracts while leading a 8–12 person team and reducing stockouts by ~30%.
Financial & Operations Consultant
Ayni Arquitectura
Jan 2021 - Present (5 years 5 months)
Managed project budgets up to $100K with strong cost control, margin protection, and on-time delivery. Led supplier/institutional negotiations to reduce procurement costs and resolved operational bottlenecks to support executive financial planning and decisions.
Short-Term Rental Ops Manager
Independent
Jan 2023 - Present (3 years 5 months)
Managed 2–3 Airbnb properties using AI-driven dynamic pricing and channel managers, maintaining 40–60% occupancy. Coordinated multi-vendor operations to deliver consistent service and support guest satisfaction.
Digital Marketing Agency Owner
Independent
Jan 2018 - Jan 2022 (4 years)
Founded and operated a digital marketing agency with 8 fixed clients and 5–10 project-based clients. Delivered social media management, Meta Ads campaigns, Google My Business, brand identity, and content creation while acquiring clients remotely across Ecuador.
Education
Degrees, certifications, and relevant coursework
UNIR - Universidad Internacional de La Rioja
Master of Science, Digital Marketing & eCommerce
2016 - 2018
Completed an MSc in Digital Marketing & eCommerce at UNIR from 2016 to 2018.
Universidad San Francisco de Quito (USFQ)
Bachelor of Science, Business Administration
2011 - 2015
Completed a B.S. in Business Administration at Universidad San Francisco de Quito (USFQ) from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
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