Open to opportunities

Christopher Bogda

@christopherbogda

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IT Deskside Analyst with expertise in implementation and customer service.

Canada

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What I'm looking for

I seek a role that fosters growth, innovation, and collaboration within a supportive team.

As an IT Deskside Analyst at Farm Credit Canada, I have honed my skills in managing implementation projects and providing exceptional support to clients. My role involves leading stakeholder meetings, configuring systems, and ensuring timely delivery of high-quality outcomes. I thrive on engaging with diverse stakeholders and building strong relationships, which I believe is crucial for success in any team.

My educational background, including certifications in ITIL 4 Foundations and a Network Systems Administration Diploma, complements my hands-on experience with enterprise applications and systems administration. I am passionate about continuous learning and adapting to new technologies, which enables me to contribute effectively to innovative projects. I am eager to bring my project management skills and client-focused approach to a dynamic team like Distru.

Experience

Work history, roles, and key accomplishments

Current

IT Deskside Analyst

Current

Farm Credit Canada

Jan 2023 - Present (2 years 5 months)

Currently implementing a new VDI platform and migrating users from AWS EC2 to Azure W365. Lead the introduction of new IT services and act as a primary liaison for implementation activities, ensuring timely delivery and high-quality outcomes.

VDI Microsoft Teams Active Directory

IT Service Desk Analyst

Civida

Apr 2021 - Nov 2022 (1 year 7 months)

Managed and resolved user issues using ticketing systems, developed a device refresh program, and provided remote and deskside support for Tier 1 and 2 issues, ensuring operational efficiency.

Device Refresh Program Support

Network Administrator

NetSmart Inc.

Jul 2020 - May 2021 (10 months)

Implemented and supported technology solutions for clients, managed migrations to cloud environments, and resolved technical inquiries from Tier 1 to Tier 3, ensuring consistent service delivery.

SaaS PaaS IaaS Client Management

Customer Solutions Analyst - Field Services

Clark Builders

Nov 2017 - Jul 2020 (2 years 8 months)

Provided desktop support to approximately 800 users, managed IT equipment mobilization at construction sites, and led the implementation of various SaaS solutions, ensuring effective support procedures.

Desktop Support SaaS Solutions User Support

Education

Degrees, certifications, and relevant coursework

Microsoft

Certification, Cloud Computing

2023 - 2023

Completed training on Deploying and Managing Windows 365 Cloud PCs, enhancing skills in cloud computing and system management.

PeopleCert

Certification, IT Service Management

2022 - 2022

Achieved ITIL 4 Foundations certification, providing a strong foundation in IT service management best practices.

CompTIA

Certification, Information Technology

2018 - 2018

Earned CompTIA A+ certification, demonstrating proficiency in IT operational roles and technical support.

CDI College

Diploma, Network Systems Administration

2016 - 2018

Grade: Honors

Completed a diploma in Network Systems Administration with Honors, gaining comprehensive knowledge in network management, systems administration, and technical support.