PSPratik Shah
@pratikshah
IT Analyst with expertise in software installation and configuration.
CanadaWhat I'm looking for
As a seasoned IT Analyst, I leverage my technical expertise to drive efficiency and productivity in fast-paced environments. With a strong background in software installation and configuration, I excel in troubleshooting complex technical challenges and developing streamlined communication channels with stakeholders.
Throughout my career, I have consistently demonstrated my ability to boost support process efficiency and organizational productivity. My expertise in hardware installation, configuration, and troubleshooting has earned me a 95% first-call resolution rate and a 98% customer satisfaction score.
I am passionate about staying up-to-date with the latest technologies and trends, holding certifications in CompTIA A+, Lenovo Warranty Service, and ITIL Management Concepts. I am committed to delivering exceptional service and driving business growth through my technical expertise and strong work ethic.
Experience
Work history, roles, and key accomplishments
Field Service Technician
Peopletogo
Jan 2021 - Jan 2023 (2 years)
Addressed technical issues within the SLA timeframe, ensuring uninterrupted service and achieving a 98% customer satisfaction score.
Field Service Technician
Moneris
Jan 2017 - Jan 2023 (6 years)
Implemented advanced testing protocols for electronic devices, reducing downtime by 22% and enhancing overall user satisfaction by 15%.
Tier 1 and Tier 2 Support Analyst
MNP DigitaL
Jan 2022 - Jan 2023 (1 year)
Configured and installed software programs, streamlined software deployment processes, and reduced setup time by 30%.
Tier 1 and Tier 2 Desktop Support Analyst
rafiki technologies
Jan 2014 - Jan 2022 (8 years)
Implemented and maintained software applications, optimized system performance, and increased operational efficiency by 25%.
Service Desk Analyst
cash store financial
Jul 2011 - Jan 2014 (2 years 6 months)
Executed comprehensive installation and configuration of Norton 360, Microsoft Office Suite, and essential drivers on 250+ machines.
Education
Degrees, certifications, and relevant coursework
Pratik hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Pratik?
You can contact Pratik and 90k+ other talented remote workers on Himalayas.
Message PratikFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
