Pratik ShahPS
Open to opportunities

Pratik Shah

@pratikshah

IT Analyst with expertise in software installation and configuration.

Canada

What I'm looking for

Seeking a challenging role that leverages my technical expertise to drive business growth and efficiency, with opportunities for professional development and growth.

As a seasoned IT Analyst, I leverage my technical expertise to drive efficiency and productivity in fast-paced environments. With a strong background in software installation and configuration, I excel in troubleshooting complex technical challenges and developing streamlined communication channels with stakeholders.

Throughout my career, I have consistently demonstrated my ability to boost support process efficiency and organizational productivity. My expertise in hardware installation, configuration, and troubleshooting has earned me a 95% first-call resolution rate and a 98% customer satisfaction score.

I am passionate about staying up-to-date with the latest technologies and trends, holding certifications in CompTIA A+, Lenovo Warranty Service, and ITIL Management Concepts. I am committed to delivering exceptional service and driving business growth through my technical expertise and strong work ethic.

Experience

Work history, roles, and key accomplishments

PE
Current

Field Service Technician

Peopletogo

Jan 2021 - Jan 2023 (2 years)

Addressed technical issues within the SLA timeframe, ensuring uninterrupted service and achieving a 98% customer satisfaction score.

MO
Current

Field Service Technician

Moneris

Jan 2017 - Jan 2023 (6 years)

Implemented advanced testing protocols for electronic devices, reducing downtime by 22% and enhancing overall user satisfaction by 15%.

MD

Tier 1 and Tier 2 Support Analyst

MNP DigitaL

Jan 2022 - Jan 2023 (1 year)

Configured and installed software programs, streamlined software deployment processes, and reduced setup time by 30%.

RT

Tier 1 and Tier 2 Desktop Support Analyst

rafiki technologies

Jan 2014 - Jan 2022 (8 years)

Implemented and maintained software applications, optimized system performance, and increased operational efficiency by 25%.

CF

Service Desk Analyst

cash store financial

Jul 2011 - Jan 2014 (2 years 6 months)

Executed comprehensive installation and configuration of Norton 360, Microsoft Office Suite, and essential drivers on 250+ machines.

Education

Degrees, certifications, and relevant coursework

Pratik hasn't added their education

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Tech stack

Software and tools used professionally

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Pratik Shah - Field Service Technician - Peopletogo | Himalayas