PSPratik Shah
@pratikshah
IT Analyst with expertise in software installation and configuration.
CanadaWhat I'm looking for
As a seasoned IT Analyst, I leverage my technical expertise to drive efficiency and productivity in fast-paced environments. With a strong background in software installation and configuration, I excel in troubleshooting complex technical challenges and developing streamlined communication channels with stakeholders.
Throughout my career, I have consistently demonstrated my ability to boost support process efficiency and organizational productivity. My expertise in hardware installation, configuration, and troubleshooting has earned me a 95% first-call resolution rate and a 98% customer satisfaction score.
I am passionate about staying up-to-date with the latest technologies and trends, holding certifications in CompTIA A+, Lenovo Warranty Service, and ITIL Management Concepts. I am committed to delivering exceptional service and driving business growth through my technical expertise and strong work ethic.
Experience
Work history, roles, and key accomplishments
Field Service Technician
Peopletogo
Jan 2021 - Jan 2023 (2 years)
Addressed technical issues within the SLA timeframe, ensuring uninterrupted service and achieving a 98% customer satisfaction score.
Field Service Technician
Moneris
Jan 2017 - Jan 2023 (6 years)
Implemented advanced testing protocols for electronic devices, reducing downtime by 22% and enhancing overall user satisfaction by 15%.
Tier 1 and Tier 2 Support Analyst
MNP DigitaL
Jan 2022 - Jan 2023 (1 year)
Configured and installed software programs, streamlined software deployment processes, and reduced setup time by 30%.
Tier 1 and Tier 2 Desktop Support Analyst
rafiki technologies
Jan 2014 - Jan 2022 (8 years)
Implemented and maintained software applications, optimized system performance, and increased operational efficiency by 25%.
Service Desk Analyst
cash store financial
Jul 2011 - Jan 2014 (2 years 6 months)
Executed comprehensive installation and configuration of Norton 360, Microsoft Office Suite, and essential drivers on 250+ machines.
Education
Degrees, certifications, and relevant coursework
Pratik hasn't added their education
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Availability
Location
CanadaAuthorized to work in
Job categories
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