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Guira Faycal

@guirafaycal

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I provide Tier 1–2 desktop support across Windows, Microsoft 365, Active Directory, and Intune environments.

Canada

Message

At CompuVision/VC3, I provide Tier 1–2 desktop support across multiple client sites, resolving Windows, hardware, software, peripheral, printer, and network connectivity issues. I also manage Active Directory accounts, Microsoft 365 support, Intune device enrolment, and onboarding setup.

I've contributed to the SecuriGlobe IT onboarding project and bring additional hands-on experience with hardware replacement, device deployment, system re-imaging, and customer technical support. I work effectively in bilingual English and French environments while maintaining documentation, asset inventory, and disaster recovery diagrams.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Analyst

Current

CompuVision/VC3

Dec 2021 - Present (4 years 9 months)

Provided Tier 1–2 desktop support for Windows-based environments across multiple client sites, resolving hardware, software, and network issues. Managed Active Directory user accounts, supported Microsoft 365 and Intune, and contributed to IT onboarding projects.

Windows 10 11 Microsoft 365 Active Directory Group Policy Microsoft Intune SCCM Azure VMWare TCP IP DNS VPN IT documentation Asset Inventory

Customer Service Representative

Capital One

Apr 2021 - Dec 2021 (8 months)

Resolved sensitive customer security inquiries and account access issues while adhering to strict security protocols. Guided customers through setup and configuration of security applications.

Customer Service Security Protocols Account Access Security Applications

System Technician

Avaso Technology Solutions

Jan 2021 - Mar 2021 (2 months)

Performed hardware replacements and system re-imaging for domain-joined computers. Configured and deployed new devices according to company specifications and security policies.

Hardware Replacements System Reimaging Deployment Domain Join