Christoff Nairn
@christoffnairn
Revenue Cycle leader improving access and revenue through Epic workflow optimization and team leadership.
United StatesWhat I'm looking for
I’m a Revenue Cycle leader with 5+ years of experience driving operational performance, workflow optimization, and patient access transformation across complex healthcare systems. I’ve led teams supporting scheduling, registration, and insurance verification, with a strong focus on measurable results in access, accuracy, and financial outcomes.
At Children’s Healthcare of Atlanta, I led 28 staff and increased scheduling service level from 38% to 72% in 3 months, reducing scheduling lag from 6 months to 3 months while improving front-end accuracy and reducing claim rework. I also served as an SME for payer and Epic workflows, cutting verification turnaround time by 25%, and I supported Epic-based KPI tracking and process improvements aligned with HIPAA and CMS requirements.
Experience
Work history, roles, and key accomplishments
Revenue Cycle Supervisor
Children’s Healthcare of Atlanta
Feb 2023 - May 2025 (2 years 3 months)
Led 28 staff across scheduling, registration, and insurance verification, increasing scheduling service level from 38% to 72% in 3 months. Reduced scheduling lag from 6 months to 3 months and improved front-end accuracy while supporting Epic workflow improvements and KPI tracking.
Lead Insurance Verifier
Children’s Healthcare of Atlanta
Dec 2021 - Feb 2023 (1 year 2 months)
Reduced insurance verification turnaround time by 25% by improving eligibility, authorization, and documentation workflows. Served as a subject-matter expert for payer processes and Epic-based workflows.
Patient Access Specialist Lead
Jupiter Medical Center
Mar 2020 - Dec 2021 (1 year 9 months)
Supervised registration, scheduling, and financial counseling to improve patient throughput and registration accuracy. Streamlined workflows across departments to reduce operational delays and improve access performance.
Education
Degrees, certifications, and relevant coursework
Clayton State University
Bachelor of Science, Health Sciences
Earned a Bachelor of Science in Health Sciences from Clayton State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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