Raynetta Jones
@raynettajones
Healthcare revenue cycle professional specializing in denial management and patient access.
United StatesWhat I'm looking for
I am a healthcare revenue cycle professional with over 10 years' experience in denial management, insurance verification, and patient access services. I have a proven record of investigating and resolving claim denials, collaborating with payers and internal teams, and using EPIC Systems to maintain accurate patient records and streamline workflows.
I am recognized for strong problem-solving, patient advocacy, and process improvement initiatives that reduce rework and prevent revenue loss. I have supported high-volume outpatient operations, trained staff on EPIC and payer requirements, and upheld HIPAA and payer compliance across clinical and administrative settings.
Experience
Work history, roles, and key accomplishments
Registration Specialist
Loyola University Medical Center
Jul 2018 - Aug 2024 (6 years 1 month)
Investigated and resolved insurance claim denials and partnered with billing/coding to reduce rework, improving reimbursement accuracy; verified eligibility and obtained authorizations to prevent avoidable denials across 30+ outpatient clinics.
RCPatient Access Coordinator
Rush University Medical Center
Aug 2002 - Mar 2017 (14 years 7 months)
Ensured accurate patient registration and insurance verification to support denial prevention; trained staff on EPIC and coordinated transfers and authorizations to maintain compliance and operational flow.
Petroleum Supply Specialist
United States Army
Feb 1988 - Sep 1994 (6 years 7 months)
Supervised fuel distribution operations supporting multi-airframe aircraft during Operation Desert Shield/Storm and maintained safety, inventories, and records to ensure operational readiness.
Education
Degrees, certifications, and relevant coursework
Malcolm X College
Applied Associate of Science, Radiography
Completed an Applied Associate of Science in Radiography with coursework and training focused on radiographic procedures and patient imaging.
John Marshall Law School High School
Associate of Arts, General Studies
Completed an Associate of Arts (Transfer Degree) in General Studies preparing for further postsecondary education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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