Open to opportunities

Christine Joy Mendigorin

@christinexm_

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Experienced healthcare customer service specialist and prior authorization SME.

Philippines

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What I'm looking for

I seek a healthcare-focused role where I can apply my prior authorization and EHR expertise, mentor teammates, improve processes, and deliver timely, patient-centered care in a collaborative environment.

I am a dedicated and detail-oriented customer service professional with over four years of experience in healthcare and service industries, specializing in patient scheduling, insurance verification, prior authorization processing, and EHR systems.

As a Subject Matter Expert (SME) for urology practices, I provided training, coaching, and peer support, improved workflows with QA and team leads, and acted as the go-to resource for complex cases and system navigation.

I consistently manage high call volumes while ensuring timely care coordination, high customer satisfaction, and process improvements; I bring strong communication, multitasking, and documentation skills to clinical and fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Advanced Urology Institute

Sep 2024 - Aug 2025 (11 months)

Managed physician schedules and coordinated patient care logistics, tracked and submitted insurance authorization requests, and acted as SME for prior authorization workflows and peer support.

Scheduling Insurance Claims EHR Escalation Management

Customer Service Representative

Absolute Service Inc.

Feb 2023 - Sep 2024 (1 year 7 months)

Handled 80+ daily calls for urology practices, performing patient registration, scheduling, insurance verification and prior authorization processing while serving as SME to train new hires and improve workflows.

Patient Scheduling Insurance Verification EHR Process Improvement Medical Records

Customer Service Representative

Buwelo BPO Solutions

Feb 2021 - Nov 2022 (1 year 9 months)

Handled 60+ inbound/outbound calls daily for EcoShield Pest Solutions, achieving an 85% retention rate through persuasive objection handling and resolving billing disputes while maintaining high CSAT and accurate CRM records.