Open to opportunities

christine rivera

@christinerivera

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Multilingual sales and operations supervisor delivering customer satisfaction and team leadership.

United States

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What I'm looking for

I want to offer my services to a focused company that supports personal and professional growth, encourages comprehensive development, and helps me grow the knowledge I bring with commitment—while staying oriented toward achieving the company’s goals.

I’m a Spanish and English (Full professional) sales and operations supervisor who helps teams stay organized, clients stay satisfied, and issues are addressed early. In my current role, I keep employee schedules and cleaning jobs aligned with contractual agreements, run daily meetings, and conduct routine walk-thru inspections to continuously improve quality.

Previously, I managed high-volume scheduling and patient follow-up—calling and fixing schedules of 300 patient weekly and following up with over 600 existing patients—while keeping CRM up to date and resolving scheduling issues. I’ve also supported executive leadership as a Personal Assistant, and I bring project-focused capability through my Certification in Project Management and hands-on experience with project planning, business strategy, and team leadership.

Experience

Work history, roles, and key accomplishments

Current

Supervisor & Manager Sales

Current

Stockton Maintenance Group (SMG)

Jan 2022 - Present (4 years 6 months)

Managed employee schedules and ensured cleaning work was completed per contractual agreements. Recruited staff, performed client visits/inspections, led daily meetings, handled client/digital reporting, and improved quality of work.

Recruitment Client Meetings Customer Satisfaction Daily Meetings Inspections Reporting Time Management Quality Improvement

Scheduling Coordinator & Assistant

New Leaf Chiropractic

Jan 2020 - Jan 2022 (2 years)

Coordinated and fixed doctor schedules for about 300 patients weekly and resolved scheduling issues. Followed up with existing patients, maintained the CRM, and supported growth in patient volume and weekly closing performance.

Scheduling CRM Management Issue Resolution Customer Service Sales Support Reporting

Personal Assistant

RCPA Builders

Jan 2017 - Jan 2020 (3 years)

Provided administrative support to the CEO and other executives, including calendaring, travel, meeting coordination, and expense reconciliation. Prepared documents, agendas, presentations, meeting minutes, and acted as a liaison for remote access issues.

Executive Support Travel Coordination Meeting Coordination Meeting Minutes Remote Access Documentation Preparation

VIP Service Representative (Sales)

Lifestyle Holiday Vacation Resort

Jan 2014 - Jan 2016 (2 years)

Delivered VIP service for premium customers and implemented VIP strategies to support net win growth for hosted players. Helped maintain processes with management, reported and interpreted data, and supported a consistent VIP service culture across a team of 15+.

VIP Customer Service Sales Reporting VIP Strategies Process Improvement Customer Retention

Multy National Project Development

Pearl Woman

Jan 2011 - Jan 2013 (2 years)

Traveled to seminar locations across North America and Central America and conducted seminars for women based on behavior topics. Developed and commercialized seminars worldwide, created product preparation directions/labeling, prepared samples and paperwork, and evaluated speech.

Program Development Commercialization Product Preparation Directions Labeling Documentation Speech Evaluation