Vivian Mutanu

I’m a Business Analyst with 5 years of experience across operations, sales, billing, and asset finance in the telecommunication and hospitality sectors. I identify where processes break down, document what’s wrong, and work with stakeholders to fix it—turning business questions into decisions using SQL, Power BI, and Excel.

At Telkom Kenya Limited, I coordinate daily operations between sales, billing, and technical teams, ensuring orders, activations, and billing records match across systems. I build and maintain Power BI dashboards, support UAT participation and defect triage with business impact, and I’ve improved data validation routines to cut insight turnaround time by 40% and increased issue resolution speed by 25%.

Before that, I led regional reporting accuracy as a Regional Team Leader and redesigned agent coverage models using SQL and Excel, cutting operating costs by 12% and growing the active agent base by 60%. Earlier, as a Fixed Assets Verification Accountant, I improved asset register accuracy from 88% to 98% by reconciling physical inventory against accounting records and replacing error-prone manual work with better SOPs.