I’m looking for remote opportunities where I can use my experience in business analysis, technology, and process improvement to solve problems, learn new skills, and grow my career.
RN
Looking for a job
Ruth Ndungu
@ruthndungu1
Business Analyst at Kenya Airways who reduced compliance documentation effort by 40% through process improvement and automation.
KenyaWhat I'm looking for
At Kenya Airways, I gathered and documented business requirements, process flows, user stories, and functional specifications, and coordinated system testing and UAT. I also supported deployments, Go-Live, and Hypercare, and reduced manual compliance documentation effort by 40%, saving more than 8 hours per week.
At Safaricom PLC, I translated user needs into requirements and supported Agile delivery, UAT, and post-implementation activities. As a Freelance IT Analyst, I supported clients with requirements gathering, system implementation, testing, and process improvement.
Experience
Work history, roles, and key accomplishments
KA
Business Analyst
Kenya Airways
Sep 2025 - Sep 2026 (1 year)
Served as the link between business users, technical teams, vendors and operational stakeholders to support enterprise application delivery, issue resolution and continuous improvement. Gathered, analysed and documented business requirements, process flows, user stories, functional specifications and solution documentation.
SP
Business Analyst
Safaricom PLC
Feb 2024 - Jun 2025 (1 year 4 months)
Worked with business, product and technical teams to analyse user needs and translate them into requirements, user stories and functional specifications. Supported application development by refining and prioritising requirements with development teams and participating in Agile delivery activities.
IC
Freelance IT Analyst
Independent Consultant
May 2020 - Nov 2023 (3 years 6 months)
Partnered with clients to assess business and technology challenges, gather requirements and recommend practical technology-driven solutions. Supported system implementation, testing, UAT, change management and user adoption activities.
Education
Degrees, certifications, and relevant coursework
Microsoft
Power BI for Data Analyst, Data Analysis
2026 - 2026
Power BI for Data Analyst certification by Microsoft obtained in 2026.
Project Management Institute
Project Management Foundations Certification, Project Management
2026 - 2026
Project Management Foundations Certification obtained in 2026.
Kenya Institute of Management
Diploma, Purchasing and Supplies Management
2009 - 2009
Diploma in Purchasing and Supplies Management from Kenya Institute of Management in 2009.
Makerere University
Bachelor of Information Communication Technology, Information Communication Technology
2003 - 2007
Bachelor of Information Communication Technology from Makerere University from 2003 to 2007.
AXELOS
ITIL Foundation Certification, IT Service Management
ITIL Foundation Certification obtained.
Oracle University
Oracle Cloud Infrastructure Foundations Associate, Cloud Infrastructure
2025 - 2025
Oracle Cloud Infrastructure Foundations Associate certification obtained in 2025.
KCA University
Master of Science, Data Communications
2012 - 2014
Master of Science in Data Communications from KCA University from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
70k+ USD
Job categories
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