CTChristine Joy Tolentino
@christinejoytolentin
Hospitality professional specializing in front office leadership and VIP service.
PhilippinesWhat I'm looking for
I am a hospitality professional with progressive front office and guest service experience, having worked as an Executive Lounge Attendant, Executive Club Agent, and currently as a Front Desk Team Lead at a major Manila hotel. I excel at guest engagement, VIP service, cashiering, and daily front office operations, and I bring strong organizational, multitasking, and communication skills.
My background includes tertiary training in Hospitality and Tourism Management with a focus on travel and tours, hands-on experience coordinating guest stays and quarantine logistics, and supervising staff scheduling and service delivery. I am committed to widening my skills, delivering attentive service, and supporting a team-oriented, ethically driven workplace.
Experience
Work history, roles, and key accomplishments
Front Desk Team Lead
The Westin Manila
Jan 2025 - Present (1 year)
Oversees daily front office operations, handles guest inquiries and complaints, and manages staff scheduling to ensure efficient service (2025–present).
Executive Club Agent
The Westin Manila
Jan 2023 - Dec 2025 (2 years 11 months)
Handled front office and cashiering duties, food & beverage service, and VIP guest care from 2023 to 2025, maintaining high service standards.
Executive Lounge Attendant
Manila Marriott Hotel
Jan 2019 - Dec 2023 (4 years 11 months)
Provided guest engagement and VIP assistance while supporting front office operations, improving guest satisfaction through attentive service during 2019–2023 tenure.
Help Desk Staff
NTC
Jan 2021 - Dec 2021 (11 months)
Assisted seafarers with quarantine arrangements by booking hotel rooms and scheduling swab dates to ensure comfortable, compliant stays in 2021.
Education
Degrees, certifications, and relevant coursework
Saint Louis University of Baguio City
Bachelor of Science in Hospitality and Tourism Management, Hospitality and Tourism Management
2015 - 2019
Completed a four-year Bachelor of Science in Hospitality and Tourism Management with a major in Travel and Tours Management, developing organizational and multitasking skills.
Escuela de Nuestra Señora de Lasalette of Dagupan City
High School Diploma, Secondary Education
2011 - 2015
Completed secondary education at Escuela de Nuestra Señora de Lasalette of Dagupan City with emphasis on attention to detail.
Juan G. Macaraeg National Highschool of Binalonan
High School (partial), Secondary Education
2010 - 2011
Attended one year of secondary education at Juan G. Macaraeg National Highschool of Binalonan.
Pozorrubio Central School
Elementary School Diploma, Primary Education
2006 - 2011
Completed primary education at Pozorrubio Central School in Pozorrubio, Pangasinan.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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