Christine Heise

Guides patients through the full continuum of eye care services, acting as a key liaison to ensure understanding, comfort, and timely follow-up. Collects and documents comprehensive medical and ocular histories, ensuring accuracy and completeness to support personalized care plans.

Conducted patient outreach to review treatment adherence, schedule follow-up care, and connect patients with support resources including transportation and medication assistance. Managed insurance prior authorizations for behavioral and neurological medications, in-clinic procedures, and testing, including appeals and peer-to-peer follow-ups.

Fostered a collaborative and high-preforming team environment with a strong focus on patient satisfaction, staff morale, and service excellence. Facilitated regular team meetings to drive optical sales, enhance product knowledge, and align staff with organizational goals.

Guided patients through the lens and frame selection offering expert guidance in style, fit, and prescription requirements, ensuring optimal vision correction and customer satisfaction. Conducted patient interviews to evaluate visual needs, lifestyle considerations and health history.

Scheduled surgical testing and coordinated patient pre-admission appointments, ensuring timely and efficient workflow between departments. Registered patients in the hospital system with attention to accuracy and compliance, contributing to a smooth admission and positive patient experience.

Delivered compassionate patient care and conducted triage in a behavioral health setting, ensuring timely attention to clinical needs and crisis situations. Maintained all incoming and outgoing correspondence, maintained organized and confidential patient record, and supported smooth clinical workflows.

Assisted with daily lesson delivery and IEP (Individualized Education Program) implementation reinforcing academic and developmental goals tailored to each student’s needs. Provided data tracking, documentation and classroom organization to support teachers in planning and compliance.

Assisted patient with therapeutic exercises, mobility training, and daily-living activities under the supervision of licensed physical therapist to promote functional recovery. Administered therapeutic modalities including ultrasound, electrical stimulation, and hot/cold packs.

Grade: 3.93 / 4.0

Completed a Bachelor of Arts in Social Work and Human Services, focusing on child and family welfare. Graduated with a strong academic record, earning an Honors Medal and ranking 2nd in the graduating class.