Open to opportunities

Ciana Dale

@cianadale

Message

Patient-focused healthcare coordinator skilled in medical records, billing, and customer service.

United States

Message

What I'm looking for

I seek a patient-centered healthcare role where I can apply optometry, EHR, and billing skills, grow clinically, and contribute to a collaborative, empathetic team.

I am a patient-focused healthcare coordinator with hands-on experience in optometric testing, medical billing, electronic health records, and patient triage. I have supported clinical workflows by managing schedules, creating and organizing medical charts, uploading insurance information, and performing vision and health-history assessments.

My background includes customer-facing roles that strengthened my communication, conflict resolution, and case-management skills, plus data-entry and analysis experience using tools like Salesforce and AWS. I bring attention to detail, empathy, and a collaborative mindset, and I have been recognized for efficient call handling and after-call work.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Coordinator

Current

MyEyeDr.

Apr 2024 - Present (1 year 11 months)

Manage patient intake, conduct medical triage and vision testing, and handle billing and insurance uploads to streamline office workflows and support provider schedules.

Triage Medical Billing Electronic Health Records Insurance Verification Patient Scheduling Customer Service

Specialty Advisor

Sallie Mae

Nov 2022 - Mar 2024 (1 year 4 months)

Managed case documentation and application data, performed data entry and customer correspondence, and used AWS telephony to resolve inquiries, earning recognition for call resolution metrics.

Case Management Data Entry Problem Solving

Guest Advocate

Target

Jul 2020 - May 2022 (1 year 10 months)

Handled cashier duties, managed order pick-ups and returns, resolved customer complaints, and trained new staff to improve guest experience and operational efficiency.

Cashiering Order Management Returns Processing Customer Service Staff Training Complaint Resolution Cash Handling Point of Sale

Medical Records Assistant

Fair Acres

Jun 2019 - Aug 2019 (2 months)

Sorted and updated patient medical records, performed data-entry tasks, and transferred information to electronic systems to improve record accuracy.

Medical Records Data Entry Attention To Detail Data Management

Child Care Provider

I.C. Your Infants and Toddlers

Jan 2019 - Jun 2019 (5 months)

Cared for and instructed children ages 2–5, implementing age-appropriate activities and ensuring safety and developmental support.

Childcare Early Childhood Instruction Supervision Communication Patience

Education

Degrees, certifications, and relevant coursework

Pennsylvania State University

Bachelor of Arts, Psychology

2020 -

Activities and societies: National English Honor Society; President of Psychology Club at Penn State; Peer Support Specialist (Lion Guide); Penn State Brandywine Mental Health and Wellness Committee; DEI Council Member at Sallie Mae; English Peer Tutor at Upper Darby High School

Pursuing a Bachelor of Arts in Psychology at Penn State with involvement in leadership and peer support activities, expected completion December 2025.