Inayah Yasin

Serves as primary patient contact managing high-volume phone and email inquiries, coordinating intake, verifying insurance, and tracking orders to ensure timely delivery and HIPAA-compliant documentation.

Oversaw daily administrative and operational functions for a high-volume ophthalmic practice, managed patient communications, and obtained prior authorizations to ensure timely approvals and accurate documentation.

Supported patients with contact lens education and order coordination, verified insurance coverage, maintained patient records, and collaborated with clinical teams to streamline operations.

Managed contact lens orders, inventory tracking, and patient education while verifying insurance coverage and maintaining organized records to support clinical and administrative workflows.

Delivered front-line customer service in a high-volume retail healthcare setting, managed scheduling and patient records, processed insurance claims, and supported staff training and daily operations.

Completed a Bachelor of Science in Biology with coursework relevant to healthcare operations and patient care.