Open to opportunities

Brittnee James

@brittneejames

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Patient-focused healthcare professional with 10+ years supporting clinical operations and authorizations.

United States

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What I'm looking for

I seek roles where I can apply clinical and administrative expertise to improve patient access and care coordination, with collaborative teams and growth opportunities.

I am a detail-oriented, patient-focused healthcare professional with over a decade of experience supporting clinical operations, administrative workflows, and client services. I have strong experience in medical records management, insurance verification, pre-authorization processes, and navigating EMR/EHR systems while coordinating effectively with providers, payers, and patients to ensure timely authorizations and continuity of care.

I am committed to delivering high-quality patient support, improving access to care, and contributing to positive patient outcomes through accuracy, clear communication, and operational excellence. My background includes hands-on clinical roles (ophthalmic technician, medical assistant), administrative and training responsibilities, and recent marketing and administrative support experience that reinforce my ability to work autonomously and collaboratively in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Marketing Coordinator

Current

Paige Orthodontics

Sep 2025 - Present (5 months)

Serve as primary marketing contact to engage clients and community, align campaigns with sales goals, and support events and outreach to increase lead generation and brand visibility.

Marketing Coordination Lead Nurturing Event Coordination Market Research CRM Administrative Support Client Communication

Receptionist & Sales Assistant

Aico Optical

Apr 2025 - Sep 2025 (5 months)

Provided customer service and sales of eyewear, managed scheduling and records, assisted during exams and handled billing and insurance claims to support clinic operations and patient satisfaction.

Customer Service Scheduling Insurance Claims Billing

Medical Assistant & Trainer

Fort Wayne Pediatrics

Aug 2023 - Apr 2025 (1 year 8 months)

Prepared patients, obtained and recorded vitals and histories in EMR, administered immunizations, and performed phone triage while training staff to ensure coordinated, timely pediatric care.

Patient Intake Immunizations Triage Clinical Training

Ophthalmic Technician

Ophthalmology Consultants of Fort Wayne

Jul 2022 - Jul 2023 (1 year)

Performed ocular testing (OCT, visual fields, tonometry, refraction), administered eye drops, and scribed physician exam notes into medical records while supporting administrative tasks and patient care.

Tonometry OCT Clinical Administration

Education

Degrees, certifications, and relevant coursework

Indiana State University

Bachelor of Science, Criminal Justice

2019 - 2022

Activities and societies: Member of Indiana State University Women's Track and Field team; collegiate volunteer activities focused on community and environmental issues.

Completed coursework toward a Bachelor of Science in Criminal Justice with a minor in Communications; three years completed from August 2019 to May 2022.