Christine Harris
@christineharris1
I deliver accurate customer service, healthcare application support, and high-volume office operations.
What I'm looking for
At Maximus, I handle inbound and outbound consumer calls, process health coverage applications, update life-status changes, and meet quality assurance metrics using Siebel, OKM, Copilot, and Shelf.
I've also supported front-office operations at Rochester Center for Nursing and Rehabilitation and managed office services at C&W Services, including vendors, budgets, shipping, receiving, and reception. My background includes 19+ years in high-volume print and mailing production at KPMG, where I built strong attention to detail, quality, deadlines, and confidential records handling.
Experience
Work history, roles, and key accomplishments
Senior CRR - MECM
Maximus
Oct 2023 - Present (2 years 10 months)
Responds to inbound and outbound calls, tracks inquiries, processes health coverage applications, and updates applications with life status changes. Meets quality assurance metrics and uses Maximus systems.
Receptionist
Rochester Center for Nursing and Rehabilitation
Aug 2023 - Oct 2023 (2 months)
Answered phones, directed calls and visitors, maintained front office cleanliness, and operated office machinery. Used Word, Outlook, and Adobe Pro.
Office Services Associate
C&W Services
Jun 2019 - Jul 2022 (3 years 1 month)
Oversaw daily office operations including printing and supply stocks, managed vendor relationships and budgets, performed receptionist duties, and handled shipping and receiving. Used Microsoft Office.
Senior Duplicating Operator
KPMG
Apr 2007 - Jun 2019 (12 years 2 months)
Operated various printers and production equipment for print-on-demand and invoice printing/mailing in a high-volume setting. Maintained attention to detail and quality.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Business Management
Pursued a Bachelor's degree in Business Management, focusing on management principles and organizational skills.
Monroe Community College
Associate of Applied Science, Mechanical Technology
1994 - 1997
Completed an Associate of Applied Science in Mechanical Technology, gaining technical knowledge and hands-on skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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