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Christine Harris

@christineharris1

I deliver accurate customer service, healthcare application support, and high-volume office operations.

United States
Message

What I'm looking for

I'm looking for a customer service or office support role where I can use my call handling, healthcare application, administrative, and high-volume production experience to deliver accurate, timely support.

At Maximus, I handle inbound and outbound consumer calls, process health coverage applications, update life-status changes, and meet quality assurance metrics using Siebel, OKM, Copilot, and Shelf.

I've also supported front-office operations at Rochester Center for Nursing and Rehabilitation and managed office services at C&W Services, including vendors, budgets, shipping, receiving, and reception. My background includes 19+ years in high-volume print and mailing production at KPMG, where I built strong attention to detail, quality, deadlines, and confidential records handling.

Experience

Work history, roles, and key accomplishments

MA
Current

Senior CRR - MECM

Maximus

Oct 2023 - Present (2 years 10 months)

Responds to inbound and outbound calls, tracks inquiries, processes health coverage applications, and updates applications with life status changes. Meets quality assurance metrics and uses Maximus systems.

RR

Receptionist

Rochester Center for Nursing and Rehabilitation

Aug 2023 - Oct 2023 (2 months)

Answered phones, directed calls and visitors, maintained front office cleanliness, and operated office machinery. Used Word, Outlook, and Adobe Pro.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Bachelor of Science, Business Management

Pursued a Bachelor's degree in Business Management, focusing on management principles and organizational skills.

Monroe Community College logoMC

Monroe Community College

Associate of Applied Science, Mechanical Technology

1994 - 1997

Completed an Associate of Applied Science in Mechanical Technology, gaining technical knowledge and hands-on skills.

Tech stack

Software and tools used professionally

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