ELEugeneSaki Lundy
@eugenesakilundy
Customer service professional with 12 years of experience.
United StatesWhat I'm looking for
With over 12 years of experience in customer service, I have honed my skills in managing front desk operations and multi-line phone systems. My expertise lies in electronic medical records and patient coordination, where I have consistently demonstrated my ability to enhance customer satisfaction through effective communication and problem-solving.
Currently, I serve as a Mammography Coordinator at ONsite Mammography, where I manage the mammogram workflow using various systems to ensure efficient operations. My role involves coordinating with healthcare professionals to maintain accurate patient records, showcasing my attention to detail and commitment to patient care.
Previously, I worked as a Medical Receptionist, where I managed daily office operations and ensured patient satisfaction through efficient scheduling and communication. I am now seeking a Customer Service Representative role where I can leverage my extensive experience and skills to contribute positively to a team.
Experience
Work history, roles, and key accomplishments
Mammography Coordinator
ONsite Mammography
Oct 2018 - Present (6 years 8 months)
Managed mammogram workflow utilizing Pink system, PowerReader, and Greenway to ensure efficient operations. Downloaded prior mammography imaging and integrated reports into doctors' charts using Epic EMR.
Medical Receptionist
Women’s Health and Menopause
Mar 2018 - Present (7 years 3 months)
Managed the daily operations of the office, including appointments scheduling and financial transactions, ensuring efficient workflow and patient satisfaction. Utilized Greenway EMR to maintain accurate patient records and effectively handled multiple phone lines for optimal communication.
General Cleaner
DFM Solutions
Mar 2015 - Present (10 years 3 months)
Conducted cleaning and general maintenance of restrooms and office spaces to ensure a hygienic and orderly environment. Performed periodic stripping, waxing, and buffing of office floors to maintain cleanliness and enhance facility appearance.
Bus Monitor
First Student
Sep 2012 - Present (12 years 9 months)
Ensured student compliance with safety protocols and bus regulations, contributing to a secure transportation environment. Monitored and managed student behavior on the bus, promoting a respectful and orderly atmosphere.
Education
Degrees, certifications, and relevant coursework
Oakland Community College
Some college, Criminal Justice
Studied Criminal Justice at Oakland Community College. Gained foundational knowledge in the field.
Rochester High School
High School Diploma, General Studies
Completed high school education and received a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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