Leland Myers
@lelandmyers
IT Program Coordinator with proven leadership and technical support skills.
United StatesWhat I'm looking for
I am an IT Program and Support Coordinator with extensive experience in technical support and project management. My career spans over two decades, during which I have developed a strong track record of coordinating projects and overseeing technology programs and systems. I excel in systems management, Microsoft OS, and specialized software, and I have a proven ability to lead cross-functional teams to meet project deadlines while ensuring client satisfaction.
Throughout my career, I have successfully managed various IT projects, including overseeing identity and access management for over 2000 users. My role as a Junior Project Manager at EPLUS allowed me to develop and implement project scopes and timelines, ensuring all projects were delivered to client specifications. I take pride in my ability to optimize processes and improve efficiency, as demonstrated by my achievements in creating training programs and standardizing roles across teams.
Experience
Work history, roles, and key accomplishments
Junior Project Manager
EPLUS
Jan 2023 - Jan 2024 (1 year)
Oversaw all aspects of IT projects, ensuring they remained on time, on budget, and within scope. Developed project scopes, timelines, and budgets, while coordinating communications to align cross-functional teams.
Queue Manager Analyst - Azure Identity
INSIGHT GLOBAL
Feb 2021 - Jan 2023 (1 year 11 months)
Led case assignment and scheduling for engineering staff, collaborating with teams to resolve support issues. Developed training documents and optimized scheduling processes.
Service Desk Analyst III
CBN
Jun 2008 - Feb 2021 (12 years 8 months)
Managed identity and access management for over 2000 users. Oversaw communications between end users and vendors, optimizing onboarding and offboarding processes.
Technical Support Coordinator
SPIRIT CRUISES
Feb 1997 - Jan 2007 (9 years 11 months)
Coordinated technical support for a small IT department, managing server maintenance and user support. Developed training plans and improved processes.
Education
Degrees, certifications, and relevant coursework
OUOld Dominion University
Bachelor of Science, Management Information Systems
1995 - 1999
Earned a Bachelor of Science degree in Management Information Systems, focusing on the integration of technology and business processes to improve organizational efficiency.
TCTidewater Community College
Associate of Science, Business Administration
1995 - 1997
Completed an Associate of Science degree in Business Administration, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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