Open to opportunities

Tracey Parker

@traceyparker

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Experienced Administrative Project Manager and Certified PMP professional.

United States

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What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

As an experienced Administrative Project Manager and Certified PMP professional, I bring over 7 years of expertise in leading project operations and enhancing customer engagement across various sectors, including IT, healthcare, and software development. My passion for technical platforms drives me to create seamless customer experiences, ensuring that complex issues are addressed with clarity and empathy.

In my current role at Matters of Senior Living, I deliver essential administrative and technical support to seniors and their families, achieving a remarkable 95% resolution satisfaction rate. My previous experience as a Business Development & Client Support Manager at 1 Family Clinic honed my skills in telehealth access and patient onboarding, while my tenure at Lockheed Martin allowed me to lead cross-functional teams in testing and resolution reporting. I am committed to continuous learning, currently pursuing a PsyD in Clinical Psychology and studying for CompTIA Security+ certification.

Experience

Work history, roles, and key accomplishments

Current

Administrative Project Manager

Current

Matters of Senior Living

Delivered administrative and technical support for seniors and families during off-peak hours. Managed client case escalations with empathy and accuracy, maintaining a 95% resolution satisfaction rate. Coordinated digital communication and intake scheduling via HIPAA-compliant tools.

Administrative Support Technical Support Client Management HIPAA Digital Communication Scheduling Customer Satisfaction Empathy

Business Development & Client Support Manager

1 Family Clinic

Served as front-line contact for patient inquiries and technical concerns related to telehealth access. Trained staff on electronic systems, facilitating patient onboarding and satisfaction. Supported CRM data integrity and optimized communications for after-hours inquiries.

Patient Support Telehealth Electronic Systems Training CRM Management Data Integrity Technical Support Customer Service Staff Training

Project Lead / QA Support Analyst

Lockheed Martin

Led testing and resolution reporting across cross-functional teams. Developed user manuals and provided helpdesk support to non-technical users. Contributed to mission-critical systems while adhering to Agile frameworks.

Testing User Manual Development Help Desk Support Agile Methodologies Quality Assurance Technical Documentation