Christina Valdez

Scanned missing documentation and completed daily trip lists, verifying patient eligibility. Coded wheelchair and gurney trips, requesting authorization through health plan vendor portals, and followed up on outstanding invoices.

Addressed customer concerns and updated Associates on current customer experience feedback, goals, and company initiatives. Maintained and monitored cash controls, assigning registers and coordinating breaks to ensure optimized coverage.

Registered customer purchases on assigned cash registers, processing voids, returns, and exchanges as needed. Constructed and maintained displays, including promotional and seasonal merchandise, and completed resets as directed.

Counted vault money for opening and closing shifts, receiving checks and cash for deposit while verifying checks. Issued payday loans, lines of credit, and money orders, and processed wire transfers through Western Union.

Issued payday loans to customers and managed telephone communications, providing information or transferring calls to appropriate individuals. Created, maintained, and entered information into databases.

Communicated regularly with students, parents, and schoolteachers, providing activities focused on literacy, social-emotional learning, STEM, and health and wellness. Encouraged student participation in various physical activities.

Acquired comprehensive knowledge in medical billing and coding, including CPT, ICD-10, and HCPCS coding. Developed skills in claims follow-up, insurance verification, and posting payments. Received training in CLIA, HIPAA, and OSHA regulations.