Open to opportunities

Christina Rockwood

@christinarockwood

Message

Customer-focused technical support and operations lead with expertise in client services and property management.

United States

Message

What I'm looking for

I am seeking a role where I can apply technical support and operations expertise, mentor teams, and drive process improvements in a collaborative, growth-oriented environment.

I am a results-driven client services and operations professional with experience in technical support, property management, retail front-end coordination, and live-event hosting. I hold Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO) credentials and a Bachelor of Science in Communications.

In technical roles I resolved high volumes of support tickets with strong first-call resolution, authored training materials, and led system-upgrade initiatives that reduced downtime and ticket volume. As a property manager and front-end coordinator I implemented process improvements that cut tenant complaints, streamlined financial reporting, and improved checkout efficiency.

I bring a practical, cross-functional approach to problem solving, a track record of measurable operational improvements, and experience mentoring teams and creating documentation that accelerates onboarding and knowledge sharing.

Experience

Work history, roles, and key accomplishments

Current

Trivia Host / Event Emcee

Current

Questionable Productions

Apr 2021 - Present (4 years 11 months)

Host weekly general-knowledge and themed trivia events for live audiences, guiding gameplay, troubleshooting AV issues, and coordinating scoring and prizes to keep events on schedule.

Event Hosting Public Speaking A V Troubleshooting Audience Engagement Event Coordination Time Management Brand Consistency

On-Site Property Manager

Rockwood Properties

Apr 2020 - Sep 2025 (5 years 5 months)

Optimized property management operations, reducing tenant complaints by 15% through improved communications and systems, and implemented reporting tools to streamline financial tracking.

Property Management Tenant Relations Reporting & Analytics Optimization

Front-End Coordinator

Sierra

Jul 2022 - Feb 2024 (1 year 7 months)

Managed daily front-end operations including cash management and scheduling, trained 20+ associates on loss prevention and customer engagement, and improved checkout workflow to reduce wait times.

Retail Operations Cash Management Scheduling Loss Prevention Process Improvement Customer Service

Technical Support Analyst

CDK Global

Feb 2021 - Jul 2022 (1 year 5 months)

Provided Tier 2 technical support for 500+ dealership clients, resolving 85% of issues on first call and implementing solutions that reduced ticket volume by 12%.

Technical Support Tier 2 Support System Analysis Troubleshooting Ticket Reduction client support

Senior Client Services Specialist

ARUP Laboratories

Apr 2016 - Nov 2020 (4 years 7 months)

Delivered technical support for clinical systems with a 95% customer satisfaction rate, authored 25+ training documents, and led cross-functional upgrades to minimize downtime.

client support Clinical Systems Technical Documentation Training Development Customer Satisfaction Onboarding