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Christina Davila

@christinadavila

Front-desk healthcare receptionist and consultative retail sales associate, known for empathetic service, HIPAA-compliant care, and detail accuracy.

United States
Message

What I'm looking for

I’m looking for a people-first team where I can be the calm, reliable front line—handling scheduling, insurance, and confidential support with empathy. I want a fast-paced environment that values professionalism, continuous improvement, and service excellence.

I’m a people-centered professional who thrives in fast-paced, high-trust environments—bringing consultative selling strengths from luxury retail and compassionate, detail-oriented patient care from a primary care office. I build genuine connections, stay composed under pressure, and solve problems with warmth and professionalism.

In healthcare, I serve as the compassionate first point of contact for patients, managing appointment scheduling and confirmations through electronic health record (EHR) systems. I verify insurance eligibility, collect co-pays, maintain accurate billing documentation, and handle sensitive information with strict HIPAA confidentiality.

I also balance operational precision through multi-line phone management, patient intake, and record updates, ensuring smooth daily clinic operations. Across retail, I deliver personalized consultative sales, process transactions accurately with POS systems, manage cash handling and inventory, and support a welcoming, customer-first culture.

Experience

Work history, roles, and key accomplishments

AP
Current

Medical Receptionist

Aditya Chopra M.D. PC

Mar 2025 - Present (1 year 3 months)

Served as the compassionate first point of contact for patients in a fast-paced geriatric and primary care office, providing empathetic front-desk support. Managed EHR-based appointment scheduling, insurance eligibility and co-pay collection, and maintained HIPAA-compliant confidentiality while triaging multi-line phone inquiries.

SJ

Jewelry Sales Associate

Smyth Jewelers

Oct 2021 - Dec 2024 (3 years 2 months)

Provided personalized, consultative sales experiences for luxury and fine jewelry by building relationships and guiding purchasing decisions based on customer needs. Processed POS and cash transactions accurately, handled inquiries and returns professionally, and supported inventory accuracy and visual merchandising standards.

Education

Degrees, certifications, and relevant coursework

SS

Severna Park High School

High School Diploma, High School

Earned a High School Diploma from Severna Park High School.

Anne Arundel Community College logoAC

Anne Arundel Community College

Some College Coursework

Completed some college coursework at Anne Arundel Community College.

Tech stack

Software and tools used professionally

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