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ocholi Oyah Christiene

@christieneocholi

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Customer Support Specialist improving retention with Zendesk expertise and calm conflict resolution.

Nigeria

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What I'm looking for

I’m seeking a full-time remote customer support role where I can provide excellent customer assistance, great communication skills, manage support tickets professionally, administrative and Zendesk skills, and contribute positively to a remote team environment, while I continue to grow in a professional remote work environment.

I’m an accomplished Customer Support Specialist with 3+ years of direct customer-facing experience across customer service, public relations, and administration. I resolve complex inquiries under pressure, improve client retention, and deliver exceptional customer experiences—backed by a 96% “Customer Service Skills” certification score and an “Outstanding Customer Service Performance Award.”

I’m hands-on with Zendesk CRM, managing ticket lifecycle end-to-end, building knowledge base content, and configuring custom workflows. I use macro automation to streamline responses, communicate effectively in async remote settings, and stay precise with CRM & client records.

Beyond support, I’ve strengthened operations and customer experience through SOP development, executive scheduling, and cross-functional collaboration. I also bring PR and editing strengths—drafting press releases and enforcing content style—so my work supports clear communication, stronger reputation, and better outcomes.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Brandict Nest of Innovation

Dec 2023 - Feb 2025 (1 year 2 months)

Directed administrative operations including correspondence management, documentation, and executive scheduling to keep workflows running smoothly. Developed SOPs to enhance productivity and reduce operational errors, earning Staff of the Year for administrative excellence.

Office Administration SOP Development Workflow Optimization Documentation Management Process Improvement

Public Relations Officer

Velmont Consulting Group

Apr 2022 - Nov 2023 (1 year 7 months)

Designed and executed PR strategies to strengthen corporate visibility and stakeholder trust, drafting press releases, official statements, and executive speeches. Led a PR campaign recognized with the Best Public Relations Campaign Award for improving corporate reputation.

Public Relations PR Strategy Press Release Writing Corporate Communications Reputation Management Stakeholder Management Campaign Execution Written Communication

Customer Service Representative

Crestwave Solutions Ltd.

Feb 2021 - Jan 2022 (11 months)

Resolved customer inquiries and complaints with professionalism and empathy across multiple channels, maintaining accurate CRM records to improve response times and follow-up efficiency. Developed a customer engagement strategy that measurably improved retention and earned the Outstanding Customer Service Performance Award.

Customer Support Conflict Resolution Ticket Lifecycle Management SOP Development Customer Retention

Editor / Proofreader

Simmanella Publishers

Dec 2019 - Nov 2020 (11 months)

Edited and proofread manuscripts and corporate publications to ensure grammatical precision, clarity, and consistency. Created and enforced a style guide that standardized content presentation across company publications.

Editing Proofreading Style Guide Manuscript Review Written Communication Attention To Detail

Sales Executive

British American Tobacco

Sep 2016 - Oct 2018 (2 years 1 month)

Managed and grew customer accounts across assigned territories by building strong relationships with retailers and distributors to ensure product availability and brand visibility. Analyzed sales data and market trends to identify revenue growth opportunities and sustain consistent performance.

Account Management Territory Sales Distributor Management Sales Data Analysis Market Trends Revenue Growth