Deborah Dumotonye
@deborahdumotonye
Customer Support Specialist with 4+ years improving response efficiency, retention, and customer satisfaction.
NigeriaWhat I'm looking for
I am a customer service professional with over 4 years of experience supporting customers, resolving complaints, and maintaining high service standards in fast-paced environments. I have strong experience using CRM systems, handling customer inquiries, and ensuring accurate documentation and follow-up of customer issues. I am detail-oriented, adaptable, and committed to delivering quality work while continuously improving my skills and contributing to team and organizational success.
At Bloomberg (Remote), I improved customer response efficiency by 20% and managed 50+ inquiries weekly while maintaining a 95% timely response rate across phone, email, and virtual channels. I also enhanced communication clarity, verified customer information to improve accuracy, and supported operational efficiency through organized documentation and workflow improvement.
Experience
Work history, roles, and key accomplishments
Managed 20+ customer interactions weekly across multiple channels while maintaining professionalism and clear communication, achieving a 95% timely response rate. Resolved issues by analyzing problems, verifying customer information, and improving messaging clarity and consistency.
Customer Service Representative
Scandic Lion Ltd
May 2022 - Jan 2024 (1 year 8 months)
Resolved customer complaints and service issues, improving response turnaround time by 20% through organized follow-up processes and solution-focused support. Collected customer feedback and conducted research to improve service processes and customer satisfaction.
Customer Support Specialist
Scandic Lion
May 2022 - Jan 2024 (1 year 8 months)
Resolved customer complaints and service issues, improving response turnaround time by 20% through structured follow-ups. Handled inquiries and scheduling support, gathered customer feedback, and strengthened relationships with proactive, solution-focused communication.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Psychology
Earned a BSc in Psychology at the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Deborah?
You can contact Deborah and 90k+ other talented remote workers on Himalayas.
Message DeborahFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
