Shaharra White
@shaharrawhite
I manage customer accounts, resolve escalations, and coordinate high-volume logistics communications.
United StatesWhat I'm looking for
I'm currently coordinating pickups, deliveries, route contingencies, and transit issue resolution as a Logistics Dispatcher at Southern Tire Mart. I meet call-handling targets, maintain transportation compliance, and audit driver logs for accuracy.
Previously, I managed high-value accounts at Teleperformance and resolved complex billing inquiries and customer complaints at Maximus Federal. Across high-volume service environments, I've used CRM and call center systems to improve customer outcomes, protect account accuracy, and build client trust.
Experience
Work history, roles, and key accomplishments
Logistics Dispatcher
Southern Tire Mart
Jan 2024 - Present (2 years 8 months)
Managed high-volume communication and coordinated pick-ups, deliveries, and route contingencies using dispatch software. Exceeded KPIs, ensured compliance with transportation regulations, and audited driver logs for safety compliance.
Account Manager
Teleperformance
Jan 2021 - Dec 2024 (3 years 11 months)
Served as primary point of contact for high-value client accounts, managing relationships and resolving issues. Liaised between clients and internal operations, partnered with sales to identify upselling opportunities, and maintained precise client records.
Customer Specialist
Maximus Federal
Jan 2020 - Dec 2021 (1 year 11 months)
Navigated high-volume inbound call queues using advanced call center software. Resolved complex billing inquiries, processed payments, de-escalated complaints, and adhered to company procedures and privacy policies.
Education
Degrees, certifications, and relevant coursework
Walden University
Bachelor of Applied Science, Business and Administration
Pursuing a Bachelor of Applied Science in Business and Administration.
Ultimate Medical Academy
Associate of Applied Science, Accounting
Graduated with an Associate of Applied Science in Accounting in December 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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