Open to opportunities

Christian Ray

@christianray

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Customer-focused technology professional transitioning into digital marketing and content strategy.

United States

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What I'm looking for

I seek a customer-centric marketing role that leverages my technical support background, content skills, and data-driven process improvements to boost engagement and customer satisfaction.

I am a customer-focused technology professional with hands-on experience in technical support, documentation, and digital channels. I combine a data-driven mindset with strong communication skills to resolve user pain points and improve client satisfaction.

Across roles I consistently managed high-volume support queues, resolving a large share of issues on first contact while authoring and maintaining knowledge base and technical documentation. I also gained practical digital marketing experience managing social media, editing WordPress content, and supporting lead generation.

I hold HubSpot digital marketing certifications and a Technical Writer certificate, and I seek opportunities where I can apply analysis, content skills, and process improvement to drive customer engagement and measurable marketing outcomes.

Experience

Work history, roles, and key accomplishments

Current

ISSC Technician

Current

Piedmont Healthcare

Sep 2022 - Present (3 years 1 month)

Provide remote technical support for employees and contractors, troubleshooting Microsoft Office, Epic, and Windows systems; answer ~50 calls/day and resolve 80% of tickets on first contact to improve service efficiency.

Technical Support Microsoft Office Epic Windows OS Ticketing Systems Troubleshooting Customer Support

Service Desk Technician

AccountabilIT

May 2019 - May 2021 (2 years)

Analyzed and resolved an average of 450 support tickets monthly, authored and revised knowledge base articles, and supported 50+ customer environments to streamline support and reduce repeat issues.

Ticketing Troubleshooting Documentation User Behavior Analysis

Service Desk Technician

OneNeck IT Solutions

Jun 2018 - May 2019 (11 months)

Managed over 1,000 tickets per month using triage and escalation processes and created technical documentation to ensure accuracy and usability across diverse customer audiences.

Technical Documentation Troubleshooting Customer Support Knowledge Management Ticketing Systems

Technical Support Specialist

Noncore Business Solutions

Jan 2017 - Jun 2018 (1 year 5 months)

Managed company social media, improved website design and blog content via WordPress, and supported lead generation by researching prospects to enhance digital presence and customer outreach.

WordPress Social Media Management Content Editing Lead Research Website Design Community Engagement Digital Marketing

Education

Degrees, certifications, and relevant coursework

Florida State University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology, focusing on practical IT skills and digital tools applicable to technical support and digital marketing roles.