Looking for a job

Christian Perdomo

@christianperdomo

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I transform customer, commercial, and financial operations into measurable enterprise value.

United States

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What I'm looking for

I'm looking to lead enterprise transformation, strategy, and operations work where I can connect data, teams, and operating models to improve customer experience, commercial performance, and executive decision-making.

I've transformed customer, commercial, and financial operations at Samsung, Amazon, Darigold, and JPMorgan Chase, delivering approximately $18M in incremental revenue, more than $120M in financial and reserve impact, and multimillion-dollar savings.

At Samsung, I redesigned eCommerce customer operations to save more than $250K annually and improve NPS from the low-20s to the upper-70s. Previously at Amazon, I traced a $35M Prime Video shortfall to AWS infrastructure costs, helping recapture approximately $85M in revenue, and recalibrated customer-friction reserves to release $350M for reinvestment.

I've also built strategic planning, forecasting, pricing, operating-model, vendor, and KPI governance capabilities across large enterprises and entrepreneurial advisory practices. I bring finance, analytics, customer experience, and cross-functional execution together to turn complex operational problems into durable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager, eCommerce

Current

Samsung Electronics America

May 2025 - Present (1 year 4 months)

Lead strategy and operations for eCommerce customer experience, redesigning the operating model to generate over $250K in annual labor savings while improving NPS from the low-20s to the upper-70s. Built executive dashboards and KPI governance, and established vendor and BPO governance.