I build AI automation that runs in production: agent systems, multi-provider LLM integrations, browser and device automation, and internal tooling that replaces manual work. Twenty years in IT, help desk through Director, so I map the workflow before I automate it. US citizen invoicing through my own LLC, no benefits needed. Open to full time, part time, or contract.
Looking for a job
Christian Hayes
@christianhayes
I build AI helpdesk automation and lead Microsoft 365 and Azure operations.
ZimbabweWhat I'm looking for
I've led IT from help desk through Director of Information Technology, including 12 years at Scranton Counseling Center, where I owned budgets, vendors, and technology operations in a HIPAA-regulated behavioral health environment.
I deployed an EHR for 150+ clinical and administrative users, integrated scheduling and billing, selected the telehealth platform used through COVID, migrated Exchange 2007 to Microsoft 365, and led the IT build-out for a multi-million-dollar facility.
Through Prismatic Enterprises, I build custom multi-agent AI systems for MSP helpdesks and shipped UserDesk, a Microsoft 365 delegation tool with role-based permissions and immutable audit logging. I also support organizations with fractional IT leadership, Microsoft 365 and Azure work, automation, and advisory.
Experience
Work history, roles, and key accomplishments
Current
I help MSPs and IT teams escape the routine ticket trap.
Two ways:
Custom AI tier-1 techs for MSP helpdesks: multi-agent systems that
handle the repetitive ticket work eating your techs' time. Password
resets, distribution list and Teams group management, approval
workflows, bilingual ticket handling, whatever your shop actually
deals with. Every engagement is a fresh, custom build tailored t
IT Project ManagementMicrosoft OfficeRegulatory ComplianceAsync ProgrammingCloud ComputingAgentic AutomationMicrosoft Entra IDAIMicrosoft 365Microsoft CopilotVendor ManagementOffice 365 AdministrationSaaS Product DevelopmentIT Service ManagementAI Agent DevelopmentCybersecurityPowerShellTime ManagementSyncro MSPIT Project and Program Management
Designed and built internal AI automation tooling for Syncro MSP
ticket workflows, including Microsoft Graph API integrations across
multiple client tenants and bilingual ticket triage for Spanish-
speaking client environments.
IT Project ManagementFreshdeskMicrosoft OfficeNetwork SecurityRegulatory ComplianceIT ServicesDisaster RecoveryTechnical SupportCloud ComputingAgentic AutomationMicrosoft Entra IDAIMicrosoft 365Microsoft CopilotVendor ManagementOffice 365 AdministrationIT Service ManagementManaged ServicesCloud MigrationMulti Tenant EnvironmentsAI Agent DevelopmentCybersecurityMicrosoft TeamsVMWarePowerShellTime ManagementSyncro MSPSharePointIT Project and Program ManagementSyncro RMM
Directed IT operations at a behavioral health provider, overseeing budget, vendor selection, and technology strategy.
IT ManagementIT Project ManagementMicrosoft OfficeNetwork SecurityRegulatory ComplianceBehavioral HealthDisaster RecoveryMedical BillingTeam LeadershipCloud ComputingTechnology ManagementMicrosoft 365Vendor ManagementIT leadershipIT Operations ManagementTelehealthElectronic Health Records (EHR)CybersecurityMicrosoft TeamsVMWareIT Project LeadershipEnterprise IT StrategyBudgetingDirector LevelTime ManagementSharePointIT Project and Program Management
Provided IT support and administration, including network, servers, and Microsoft systems, in a healthcare environment.
IT SupportMicrosoft OfficeTrainingRegulatory ComplianceBehavioral HealthMedical BillingTechnical SupportCloud ComputingServersNetwork AdministrationMicrosoft 365TelehealthElectronic Health Records (EHR)CybersecurityMicrosoft TeamsVMWarePowerShellTime ManagementSharePointIT Project and Program ManagementActive Directory
Provided level 2 help desk support, handling technical issues and escalations.
Education
Degrees, certifications, and relevant coursework
PT
Pennsylvania College of Technology
Information Technology, Computer Systems Networking and Telecommunications
2004 - 2008
Tech stack
Software and tools used professionally
Twitter Ads
Stripe Billing
Microsoft Azure
GitHub
Cloudflare
Microsoft SQL Server
Microsoft SharePoint
Gmail
Node.js
Google Analytics
Microsoft Teams
Azure Stack
React
JavaScript
Python
HTML5
Java
CSS 3
PowerShell
FastAPI
Stripe
Microsoft Office 365
JSON API
WordPress
Microsoft Excel
Vercel
TypeScript
OBS Studio
Docker
GoToWebinar
Microsoft IIS
Zapier
HelpDesk+
BigCommerce
SQL
Microsoft Visio
FreshDesk
OpenAI API
Anthropic Claude API
Google Gemini API
RunPod
Agentic
ComfyUI
Model Context Protocol (MCP)
Fresh
Claude Code
ChatGPT
OpenClaw
Availability
Looking for a job
Location
ZimbabweAuthorized to work in
United StatesWebsite
getuserdesk.comSalary expectations
140k-250k USD
Job categories
Skills
Microsoft 365AzureMicrosoft Entra IDMS Graph APIPowerShellPythonLarge Language ModelsAI Agent DevelopmentAgentic AutomationIT Service ManagementIT Project ManagementCloud Solutions ArchitectureCloud ComputingCloud MigrationCybersecurityUser Identity Access ManagementRegulatory ComplianceHIPAAMicrosoft Exchange ServerMicrosoft TeamsSharePointVMWareActive DirectorySyncro MSPSyncro RMMFreshdeskNetwork SecurityDisaster RecoveryVendor ManagementElectronic Health RecordsTelehealthSaaS Product DevelopmentMulti Tenant EnvironmentsSQLApplication Program InterfaceHelpDesk+Agentic AIFresh
Interested in hiring Christian?
You can contact Christian and 90k+ other talented remote workers on Himalayas.
Message ChristianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
