Joey Bandiola

Served as the primary architect and administrator for the company’s Microsoft stack, including hybrid identity (on-prem Active Directory and Entra ID) and Microsoft 365 services. Led incident recovery after a major cyber attack, automated standardized OS imaging to reduce provisioning time from 9+ hours to ~20 minutes, rolled out Duo MFA (reducing security incidents ~80%), and deployed Zoho Servic

Founded HAITEK and architected SmartMBX, an AI-powered medical billing platform built on a 38-agent multi-agent architecture. Built and shipped governed, human-in-the-loop agentic systems and production web apps end to end (React/Next.js, Supabase, and PHP/MySQL, plus WordPress).

Designed and delivered responsive, SEO-optimized WordPress/WooCommerce sites for multiple concurrent clients, including custom themes and REST API integrations. Produced multi-channel marketing content and built an AI-accelerated delivery pipeline using ChatGPT, Copilot, Midjourney, and DALL·E.

Provided multi-tier (1st/2nd/3rd-level) IT support across multiple business units and led analysts on technical best practices. Administered Microsoft 365 and managed AD/Azure IAM; led training and coordination for 100+ offshore help-desk staff and authored runbooks and knowledge-base content.

Provided 2nd/3rd-level IT support for executives and users across the Americas and deployed/troubleshot Citrix XenDesktop VDI. Developed a universal OS image (Windows 7/8.1/10) and built backup/restore automation, reducing imaging time from 4 hours to 1 hour.

Built multi-platform Windows images and automated driver installs, post-config, and profile migration using VBScript and WinBatch. Reduced manual effort by up to 70%.

Owned 2nd/3rd-level end-user hardware engineering, including standardization, testing, lifecycle management, and root-cause analysis. Created uniform OS images and configurations and supported vendor evaluation and rollout (HP, Dell, and Microsoft).

Supported thousands of users (including C-suite) by creating a single corporate OS image and leading Windows 7 migration of 5,000+ devices. Managed Toughbook replacement efforts and built VBScript/WinBatch tooling for printer tooling and post-config, including cost-saving MFD contract negotiations.

Provided 2nd/3rd-level support in a 5,000+ user hospital environment, including executive support. Packaged software (Zenworks, SMS 2003) and led workstation migrations and upgrades by creating standardized images and automations, while training IT staff and end users.

Earned a B.S. in Computer Engineering from Mapua Institute of Technology in Manila, Philippines.