At DropX, I created three operational manuals covering Operations, Customer Support, and Finance & Accounting, and developed SOPs, policies, and service terms for customers, vendors, and delivery riders. I also evaluated fleet sourcing options and documented app-testing and operational issues to inform launch planning.
At Levvy Box, I led fleet and field operations for more than 100 drivers and 100 vehicles. I coordinated 15 mobile advertising campaigns, including installations, GPS verification, and proof-of-execution reporting.
At Try Bundler, I led daily operations for a SaaS platform serving more than 6,000 users and maintained 90%+ SLA resolution. I automated workflows across Stripe, Notion, Asana, and internal tools, reducing manual work by 40% and saving more than 10 hours per week.
