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Dickson Okewu

@dicksonokewu

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Operations professional improving user experience through data-driven initiatives.

Nigeria

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What I'm looking for

I seek a role where I can improve user journeys and operations, collaborate cross-functionally, and grow my UI/UX skills while driving measurable user acquisition and retention.

I am a resourceful operations professional with 5+ years of hands-on experience in customer service, delivery logistics, sales, and user support, focused on delivering seamless user experiences and solving user pain points.

As Operations Manager at a food delivery platform, I led a ₦1k campaign that onboarded 2,000+ users, collaborated with technical and marketing teams to streamline user experience, and used customer feedback to reduce churn.

I am expanding my skill set with UI/UX design training to better understand user journeys and improve digital interfaces, and I bring strong communication, problem-solving, and team collaboration skills to roles that require empathy and operational rigor.

Experience

Work history, roles, and key accomplishments

Operations Manager

Xwift Food

Jan 2023 - Jan 2025 (2 years)

Oversaw daily operations of a food delivery platform, managing order flow, staffing, logistics and user support; led a ₦1k campaign that onboarded 2,000+ users and improved acquisition and engagement.

Operations Management Logistics User Support Campaign Planning Data Analysis Cross Functional Collaboration Customer Feedback Analysis

Delivery Associate

Bolt Food

Jan 2022 - Jan 2023 (1 year)

Delivered orders while maintaining high customer satisfaction through punctuality and real-time issue resolution, sustaining a top performance rating.

Last Mile Delivery Time Management Customer Satisfaction

Sales & Customer Support

Ogeez Recipe

Jan 2022 - Sep 2022 (8 months)

Managed customer inquiries, handled sales inventory and daily desk operations, and resolved service issues to maintain smooth customer flow over a 9-month tenure.

Customer Support Sales Operations Inventory Management Phone Support

Receptionist

De Movers Hotel

Jan 2018 - Jan 2021 (3 years)

Handled front-desk operations including guest check-in/out, bookings and record maintenance while delivering exceptional hospitality and internal communication support.

Record keeping Communication Hospitality